Commentary: Here Are 10 Battle-Tested Rules for Communicating Well in Hard Times

Summary

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The line of organizations delivering bad news these days is a long one. And with the financial market challenges causing a ripple effect across the broader economy, that line may be long here in Baltimore for some time.

Communicating tough news is an unenviable task, and legal advisers are increasingly called upon to guide clients through the delivery of news that can be jarring: layoffs, declining profits, product recalls and ethical breaches, to name a few.

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Commentary: Here Are 10 Battle-Tested Rules for Communicating Well in Hard Times

I'm no lawyer, but as press secretary to former Governor Robert L. Ehrlich Jr., I spent a few days -- and long nights -- staring at the tip of the media's spear. We won some news c...

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