Commentary: Can You Reach Me Now?

Summary


I didn't authorize that! a customer says emphatically.

And you're left with your mouth hanging wide open, knowing full well that the job you did in good faith, and billed, was authorized by your client. But you have no proof.

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Extract


Commentary: Can You Reach Me Now?

Although getting change orders in writing is standard operating procedure for most of us, we know that too often those documents never arrive in print to confirm a conversation; the orders were left on voicemail, or the pap...

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