Budget Cuts, Competition Force Libraries to Examine Financial Principles

Summary

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Running a library like a business is a concept the director of the Baltimore County Public Library has embraced for years.

With a budget of $32 million, a work force of 700 people and 17 locations, James Fish said he runs the organization based on retail business principles.

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Budget Cuts, Competition Force Libraries to Examine Financial Principles

The majority of libraries consider those they serve as patrons, Fish said. We consider them our customers.

A reluctance to view library patrons as customers is quickly fading throughout the ...

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